At Shearling Bomber Jacket, we strive to provide high-quality products and exceptional customer service. We understand that there may be situations where you may need to request a refund. This Refund Policy outlines the conditions under which refunds can be requested, the process for initiating a refund, and important guidelines to ensure a smooth refund experience. Please read this policy carefully before making a purchase. By placing an order on our website, you agree to the terms and conditions outlined in this Refund Policy.
- Eligibility for Refunds
1.1 Damaged or Defective Products If you receive a damaged or defective product, please contact our customer support within 48 hours of receiving the item. We may request photographic evidence or additional information to assess the condition of the product. If it is determined that the item is indeed damaged or defective, we will initiate a refund or provide a replacement, depending on your preference and product availability.
1.2 Incorrect Product or Size In the event that you receive an incorrect product or size that does not match your order, please contact our customer support within 48 hours of receiving the item. We will work with you to resolve the issue promptly. Depending on the circumstances, we may arrange for a return and issue a refund or provide a replacement at no additional cost.
1.3 Non-Receipt of Package If you have not received your package within the estimated delivery time frame provided during checkout, please contact our customer support. We will investigate the issue and work with the shipping carrier to track the package. If the package is confirmed as lost or undelivered, we will offer you the option of a refund or a replacement, subject to availability.
- Refund Process
2.1 Contact Customer Support To initiate a refund, please contact our customer support by email at [email protected] or through our contact form on the website. Please provide your order details, including the order number, your contact information, and a detailed explanation of the reason for the refund request.
2.2 Assessment and Authorization Our customer support team will review your refund request and assess its eligibility based on the conditions outlined in this Refund Policy. We may require additional information or evidence to support your request. Once your refund request is approved, we will provide you with further instructions on returning the product, if applicable.
2.3 Return of Product (if applicable) In some cases, we may require you to return the product for a refund. If so, we will provide you with a return shipping label or instructions on where to send the item. It is important to ensure that the product is returned in its original condition, including all tags, packaging, and accessories, to qualify for a refund.
2.4 Refund Processing Once we receive the returned product and verify its condition, we will process the refund. The refund will be issued to the original payment method used during the purchase. Please note that the time it takes for the refund to reflect in your account may vary depending on your financial institution.
- Non-Refundable Items and Exceptions
3.1 Clearance or Sale Items Clearance or sale items are typically marked down significantly in price and may be considered final sale. As such, these items are generally not eligible for refunds unless they are damaged or defective.
3.2 Customized or Personalized Items Customized or personalized items, including those with embroidery, monogramming, or other customizations requested by the customer, are typically non-refundable. These items are tailored specifically to your preferences and cannot be resold.
- Return Shipping Costs
If a return is required for a refund, we will provide you with a return shipping label or reimburse you for the return shipping costs, depending on the circumstances. Please follow the return instructions provided by our customer support team to ensure a smooth return process.
- Changes to the Refund Policy
We reserve the right to update or modify this Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically to stay informed about our refund practices.
- Contact Us
If you have any questions, concerns, or inquiries regarding our Refund Policy or a refund request, please contact us. Our customer support team is available to assist you and provide further information.
By placing an order with Shearling Bomber Jacket, you acknowledge that you have read and understood this Refund Policy and agree to abide by its terms and conditions.