FAQs

General FAQs on Shearling Bomber Jacket

1.     What payment methods do you accept?

 

A: We accept a variety of payment methods, including credit cards (Visa, Mastercard, American Express), PayPal, and bank transfers. You can choose the payment option that is most convenient for you during the checkout process.

 

2.     How much does shipping cost and how long does it take?

 

A: Shipping costs and delivery times vary depending on your location and the shipping method you choose. We provide detailed information about shipping options and costs at the checkout stage. Standard shipping typically takes between 5 to 10 business days, while expedited shipping options are available for faster delivery.

 

3.     What is your return policy?

 

A: We want you to be completely satisfied with your purchase. If you're not happy with your leather garment, you can return it within 14 days of receiving it for a refund or exchange. Please ensure the garment is in its original condition with all tags attached. For more details, please refer to our Returns & Exchanges policy.

 

4.     Do you offer international shipping?

 

A: Yes, we offer international shipping to many countries. During the checkout process, you can select your country for shipping options and costs. Please note that international shipments may be subject to customs duties and taxes imposed by the destination country.

 

5.     How do I determine my size?

 

A: We provide detailed size charts for each product to help you find the right fit. You can refer to our Size Guide, which includes measurements for different regions (such as US, UK, EU) and specific garment measurements. If you have any further questions about sizing, our customer support team is here to assist you.

 

6.     Are your leather garments genuine leather?

 

A: Yes, all our leather garments are made from genuine leather. We source high-quality leather from reputable suppliers to ensure durability and authenticity. We take pride in using only genuine leather to create our stylish and long-lasting garments.

 

7.     How should I care for my leather garment?

 

A: Proper care is essential to maintain the quality and longevity of your leather garment. We provide care instructions with each purchase, and we recommend following those guidelines. Typically, you should avoid exposing your leather garment to direct sunlight or heat sources, and use leather conditioners to keep it moisturized and supple.

 

8.     Can I track my order?

 

A: Yes, you can track your order. Once your order is shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your shipment and know its estimated delivery date.

 

9.     How can I contact customer support?

 

A: If you have any questions or need assistance, our customer support team is here to help. You can reach us through the "Contact Us" page on our website, where you can fill out a form with your inquiry. Alternatively, you can email us directly at [email protected] and we will respond to your query as soon as possible.

 

Custom Order FAQs On Shearling Bomber Jacket

1.     Can I request a custom size for my leather garment?

 

A: Yes, we offer the option for custom sizing on select leather garments. Please contact our customer support team with your specific measurements, and we will assist you in placing a custom order.

 

 

 

 

2.     Can I customize the color of the leather garment?

 

A: In some cases, we may be able to accommodate color customization requests. Please reach out to our customer support team with your desired color, and we will let you know if it is possible for the specific garment you are interested in.

 

3.     Do you offer personalized embroidery or monogramming on leather garments?

 

A: Yes, we provide personalized embroidery and monogramming services on certain leather garments. You can add this option to your order during the checkout process, and we will follow up with you to confirm the details of the customization.

 

4.     Can I request modifications to the design or features of a leather garment?

 

A: While we strive to offer a wide range of designs and features, we may be able to accommodate specific modifications on a case-by-case basis. Please contact our customer support team with your request, and we will assess the feasibility and provide further guidance.

 

5.     How long does it take to process and deliver a custom order?

 

A: The processing time for custom orders may vary depending on the complexity of the customization. Our customer support team will provide you with an estimated timeframe for processing and delivery when you place your custom order.

 

6.     Is there an additional cost for custom orders?

 

A: Custom orders may incur additional costs depending on the nature of the customization. Our customer support team will provide you with a quote for the custom order, including any applicable charges for customization.

 

7.     Can I return or exchange a custom order?

 

A: Custom orders are typically non-refundable and non-exchangeable, as they are tailored specifically to your measurements and preferences. However, if there are any issues with the quality or craftsmanship of the custom garment, please contact our customer support team, and we will work with you to find a solution.

 

8.     How do I provide my measurements for a custom order?

 

A: Our customer support team will guide you through the measurement process for custom orders. We will provide you with detailed instructions and a measurement guide to ensure accurate measurements. You can also seek assistance from a local tailor to ensure precise measurements.

 

9.     Can I cancel a custom order?

A: Cancellation policies for custom orders may vary depending on the stage of production. Please contact our customer support team as soon as possible if you need to cancel a custom order, and we will do our best to accommodate your request.